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SECURE MESSAGING AS A SERVICE
“Using Software as a Service (SaaS) should always be considered, particularly for enterprise IT and back office functions”
UK Government Cloud First Policy – June 2023
Our Secure Messaging SaaS provides a cost effective PAYG service, built upon scalable, serverless architecture ensuring our customers receive the reliability and availability their mission critical systems require.
What do we do?
Our Secure Messaging SaaS sits are the heart of the Criminal Justice System and is responsible for the tranferring of digital case files between Criminal Justice organisations
Features
- UK Sovereign Data design
- PSN Protected connectivity
- Message persistence providing assured message delivery
- Realtime Management Information
- Online portal and email support
- 99.9% availability
- 24/7 support
- An AWS Qualified Software Service
- NCSC Cloud Security Principles
- Secure by Design
- ISO27001:2022 and Cyber Essential Plus
- Delivering against Government Cloud First Policy
Our Service in numbers
Volume
Volume of Messages
59,502,075 digital case messages exchanged in 2025
Data
Data Size
4.3TB of Criminal Justice Data exchanged per year between orgainsations
Organisation
Number of Organisations
53 Organisations exchanging digital case files daily
Availability
Availability YTD
100% Service Availability year to date including service updates and patches
SLA
SLA Response times YTD
100% Response Time and 100% Issue Resolution time YTD
Average customer rating over the past year
